ChainWatch — Terms of Service

1. Acceptance of Terms

By using ChainWatch's website or services, you agree to these Terms of Service. Please read them carefully. If you do not agree, do not use our services.

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and ChainWatch ("ChainWatch," "we," "us," or "our"), a Washington State organization providing crypto fraud documentation services.

These Terms apply to all use of our website (chainwatch.net), intake forms, documentation services, and any related communications. By submitting an intake form, making a payment, or otherwise engaging with our services, you confirm that you have read, understood, and agree to be bound by these Terms.

2. Description of Services

ChainWatch provides crypto fraud documentation and evidence organization services, including but not limited to:

Guided intake questionnaires for fraud victims
Organization and structuring of evidence provided by clients
Production of Complete Documentation & Evidence Kits (CDEKs)
On-chain blockchain forensic analysis and wallet tracing
Preparation of law enforcement submission packages (IC3, FBI, FTC)
Attorney evidence briefs and litigation support documentation
Expert witness report preparation (Tier 3)
Referral guidance to law enforcement and legal resources

Important: ChainWatch provides documentation services only. We are not a law firm, law enforcement agency, recovery service, or financial advisor. We do not guarantee the recovery of funds, the prosecution of any individual, or any particular legal outcome.

3. Eligibility

To use our services, you must:

Be at least 18 years of age
Have the legal capacity to enter into a binding agreement
Not be using our services to document fraudulent or false claims
Agree to provide accurate, truthful information to the best of your knowledge

Our services are available to residents of the United States. Clients in other jurisdictions may use our services, but ChainWatch makes no representation that the services comply with local laws outside the United States.

4. Account & Registration

Certain features of our services may require you to complete an intake registration. When doing so, you agree to:

Provide accurate, current, and complete information
Maintain the security of any access credentials provided to you
Notify us immediately of any unauthorized access or security breach
Accept responsibility for all activity conducted under your case file

We reserve the right to refuse service, terminate cases, or cancel registrations at our sole discretion.

5. Fees & Payment

Our services are offered at the following tiers:

Tier 1 (Basic / Free) — Available to qualifying clients with documented financial hardship or losses under $5,000. Subject to availability and grant funding.
Tier 2 (Standard CDEK) — Sliding scale of $150–$250 per case, determined at intake based on documented loss amount and financial circumstances.
Tier 3 (Complex & Legal) — $400–$1,500 per case, determined based on complexity, loss amount, and services required.

Payment is due upon confirmation of your case tier. Payments are non-refundable once case processing has begun, except as required by Washington State consumer protection law. We accept major credit cards, debit cards, and ACH bank transfers.

For law firm and agency partnerships, separate B2B pricing agreements apply as negotiated in writing.

6. Your Content & Evidence

You retain ownership of all evidence, documents, screenshots, and other materials you submit to ChainWatch ("Client Content"). By submitting Client Content, you grant us a limited, non-exclusive license to use, copy, store, and process that content solely for the purpose of providing our services to you.

You represent and warrant that:

You have the right to submit all Client Content you provide
Your Client Content does not infringe any third-party rights
The information you provide is truthful and accurate to the best of your knowledge
You are not submitting fabricated, altered, or misleading evidence

Submitting false, fabricated, or misleading evidence to ChainWatch for the purpose of filing a fraudulent complaint against an innocent party is a violation of these Terms and may constitute fraud, defamation, or other criminal or civil offenses. We reserve the right to report such conduct to the appropriate authorities.

7. Prohibited Uses

You agree not to use our services to:

Submit false, fabricated, or knowingly misleading information or evidence
Target innocent individuals with fraudulent complaints
Harass, threaten, or intimidate any person
Violate any applicable federal, state, or local law or regulation
Interfere with or disrupt the integrity or performance of our services
Attempt to gain unauthorized access to our systems or data
Use our services on behalf of a third party without their explicit written consent
Resell or redistribute our services without a written partnership agreement

8. No Recovery Guarantee

ChainWatch is a documentation and evidence organization service. We explicitly make no guarantee, representation, or warranty that:

Your funds will be recovered as a result of using our services
Law enforcement will take action on your case
Any criminal prosecution will result from our documentation
Civil litigation using our CDEK will succeed
Any scammer will be identified, located, or held liable

Any representation to the contrary by any third party purporting to act on behalf of ChainWatch is unauthorized and should be reported to us immediately. We are aware that scammers sometimes pose as recovery services — we do not promise or guarantee recovery of funds under any circumstances.

9. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that our services will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant the accuracy, completeness, or usefulness of any information provided through our services.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CHAINWATCH AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OUR SERVICES.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (B) $250.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitation may not apply to you.

11. Indemnification

You agree to indemnify, defend, and hold harmless ChainWatch and its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with:

Your use of our services
Your violation of these Terms
Your submission of false or misleading information or evidence
Your violation of any third-party rights
Any claim that your Client Content caused damage to a third party

12. Termination

Either party may terminate the service relationship at any time. We may suspend or terminate your access to our services immediately, without prior notice, if we believe you have violated these Terms, submitted fraudulent information, or engaged in conduct harmful to us, other users, or third parties.

Upon termination, your right to use our services ceases immediately. Provisions of these Terms that by their nature should survive termination will survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

13. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms or our services shall first be subject to good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in King County, Washington, under the rules of the American Arbitration Association — except that either party may seek injunctive or other equitable relief in any court of competent jurisdiction.

You agree to bring any claims in your individual capacity, and not as a plaintiff or class member in any purported class action.

14. Changes to These Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email (for active case clients) and by posting a notice on our website. Continued use of our services after changes take effect constitutes acceptance of the revised Terms.

It is your responsibility to review these Terms periodically. We recommend checking this page whenever you use our services.

15. Contact

Questions about these Terms should be directed to:

Email: support@chainwatch.net
General inquiries: support@chainwatch.net
Jurisdiction: Washington State, USA

These Terms, together with our Privacy Policy, constitute the entire agreement between you and ChainWatch regarding your use of our services and supersede all prior agreements and understandings.