1. Overview
ChainWatch ("we," "us," or "our") is a crypto fraud documentation and evidence organization based in Washington State. This Privacy Policy describes how we collect, use, protect, and share information about you when you use our website (chainwatch.net), submit intake forms, or communicate with our team.
By using our services, you agree to the practices described in this policy. If you do not agree, please do not use our services.
2. Information We Collect
We collect information in the following ways:
Information You Provide Directly
- Contact information (name, email address, phone number)
- Case details (description of fraud, dates, amounts lost, platforms involved)
- Transaction records (wallet addresses, transaction hashes, amounts, timestamps)
- Communication evidence (screenshots, chat exports, emails you upload)
- Identity verification information (when required for case processing)
- Payment information (processed by secure third-party payment providers - we do not store card numbers)
Information Collected Automatically
- IP address and approximate geographic location
- Browser type and version
- Pages visited and time spent on site
- Referring URLs
- Device type and operating system
Information from Third Parties
- Publicly available blockchain data related to wallet addresses you provide
- Exchange risk flags and publicly accessible on-chain analytics
3. How We Use Your Information
We use the information we collect for the following purposes:
- Case documentation - To build your Complete Documentation & Evidence Kit (CDEK)
- Communication - To respond to your inquiries and provide case updates
- Service improvement - To understand how our services are used and improve them
- Legal compliance - To comply with applicable laws and respond to lawful requests
- Fraud prevention - To detect and prevent fraudulent use of our own platform
- Billing - To process payments for paid service tiers
4. Sharing & Disclosure
We share your information only in the following limited circumstances:
With your explicit consent
We share your CDEK and case materials with law enforcement agencies, attorneys, or government bodies only at your direction and with your written authorization.
Service providers
We work with trusted third-party providers for encrypted file storage, payment processing, and email delivery. These providers are contractually bound to use your data only to provide services to us and are prohibited from using it for their own purposes.
Legal requirements
We may disclose information if required to do so by law, subpoena, court order, or other legal process - or where we believe disclosure is necessary to prevent harm or illegal activity.
Business transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your data is transferred and becomes subject to a different privacy policy.
- We do not sell your personal information to any third party
- We do not share your information with data brokers
- We do not share case details with other victims or the general public
5. Data Security
We take the security of your information seriously, particularly given the sensitive nature of fraud case documentation. Our security measures include:
- TLS/SSL encryption for all data in transit
- AES-256 encryption for evidence files stored at rest
- Role-based access controls limiting who can access your case files
- Multi-factor authentication for all team member accounts
- Regular security audits and penetration testing
- Secure file upload portals with virus scanning
No method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. If you believe your information has been compromised, contact us immediately at support@chainwatch.net.
6. Data Retention
We retain your case data for as long as necessary to fulfill the purposes outlined in this policy, and specifically:
- Active cases - Retained for the duration of your case processing plus 24 months, to support ongoing legal proceedings
- Completed cases - Case records retained for 7 years, consistent with legal documentation standards
- Contact inquiries - Retained for 12 months, then deleted unless converted to an active case
- Payment records - Retained for 7 years for tax and accounting purposes
- Website analytics - Anonymized after 26 months
You may request deletion of your data at any time (subject to legal retention obligations) by contacting us at support@chainwatch.net.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access - Request a copy of the personal information we hold about you
- Correction - Request correction of inaccurate or incomplete information
- Deletion - Request deletion of your personal information (subject to legal retention requirements)
- Portability - Request your data in a structured, machine-readable format
- Objection - Object to certain processing of your information
- Withdrawal of consent - Withdraw consent where processing is based on consent
Washington State residents have additional rights under the Washington My Health MY Data Act and the Washington Privacy Act (SB 5062). To exercise any of these rights, contact us at support@chainwatch.net. We will respond within 30 days.
8. Cookies & Tracking
We use cookies and similar tracking technologies to improve your experience on our website. Specifically:
- Essential cookies - Required for the site to function (session management, CSRF protection). Cannot be disabled.
- Analytics cookies - Used to understand how visitors interact with the site (page views, referral sources). These are anonymized and do not identify individuals.
- Preference cookies - Remember your settings and preferences.
We do not use advertising cookies or share cookie data with advertising networks. You can control cookies through your browser settings, though disabling essential cookies may affect site functionality.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@chainwatch.net and we will promptly delete such information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new policy on this page with an updated "Last Updated" date
- Sending an email notification to active case clients
- Displaying a notice on our website for 30 days following a material change
Your continued use of our services after changes become effective constitutes acceptance of the revised policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: support@chainwatch.net
- Legal / Data requests: support@chainwatch.net
- Jurisdiction: Washington State, USA